Explore a question, read the public Guidelines, and build a source list for your work. Suggested routes are learning aids; your organisation determines how the rules apply.
A place to work through the Guidelines
Choose a starting question. Read the relevant public sections here, follow connections, and keep the sources you need.
Have your own question? Explore every work area, chapter and heading.
Keep public sources for a team discussion or your next visit. Saved on this browser only; links open the current reference, so check the version when returning.
Open a section and choose “Save source” to begin. Your list is shared between Canvas and Reader.
Reading routes are ServiceCite suggestions, not a servicing sequence. Check the full source and your organisation’s requirements before acting.
Every page and section heading of the public Guideline parts, in published order. Each link opens the exact place on the ServiceCite reference page.
A ServiceCite grouping of the same chapters by what teams use them for. The Department does not publish the Guidelines under these headings.
How people enter Workforce Australia Services and how servicing starts, moves, pauses and ends. Covers eligibility, referral, direct registration, assessments, commencements, transfers, suspensions and exits, and entry arrangements for specific cohorts.
The servicing spine for participation. Covers the Job Plan and mutual obligation requirements, the Targeted Compliance Framework and mutual obligation failures, and activity management.
Support aimed directly at employment. Covers WorkFoundations, wage subsidies, the Real Jobs, Real Wages Pilot, self-employment assistance, workforce specialists, Launch into Work and the Local Jobs Program.
The activity options providers draw on. Covers Employability Skills Training, Career Transition Assistance, Work for the Dole, voluntary work, observational work experience, education and training pathways and other activities.
Program money and how it is claimed. Covers provider payments and vacancies, the Employment Fund and the Capacity Building Fund.
Universal Part A guidance that applies across servicing. Covers operational requirements, records management, privacy, the External Systems Assurance Framework and servicing participants with challenging behaviours.
How provider delivery is measured, assured and licensed. Covers the Provider Performance Framework, the Quality Assurance Framework and licence administration.