About ServiceCite

Source attached

Each reference page or program profile names its publisher, coverage and official source.

Boundary visible

Public coverage and authenticated provider material are never presented as the same thing.

Independence explicit

ServiceCite does not present itself as an Australian Government service or claim government endorsement.

Evidence method

How a source becomes a reference page

1
Identify
Use an official public Australian Government source and record its owning agency.
2
Check the file
Check the file type, DOCX package integrity and SHA-256 checksum.
3
Structure
Split by source chapter while preserving source section order and headings.
4
Normalise presentation
Apply documented presentation changes, such as removing Word artefacts and authoring links.
5
Show source details
Show the publisher, version, dates, official URL and coverage limits.

Inspect IEA source records Inspect Workforce Australia Services sources

What ServiceCite is not

not an Australian Government website
not legal advice or a substitute for the Deed
not a substitute for provider portal material
not a system for uploading participant records or organisational SOPs
not AI-generated policy advice

Search privacy

Search terms are sent in the request body to ServiceCite's Vercel-hosted search function to return matches. They are not placed in the URL, intentionally logged by ServiceCite or written to an application database. Vercel still processes standard request information under its privacy notice.

ServiceCite does not need participant information. Never enter names, CRNs, contact details, case notes, identity documents, health or disability information, employment evidence, credentials, or personal or confidential employer information.

Vercel privacy notice

Attribution and reuse

The structured IEA Guidelines Part B text is based on material published by the Australian Government Department of Social Services, © Commonwealth of Australia 2025, and is used under a Creative Commons Attribution 4.0 International licence, subject to the exclusions in the DSS copyright notice.

The structured Workforce Australia Part A and Part B Guidelines text is based on material published by the Australian Government Department of Employment and Workplace Relations. © Commonwealth of Australia. The material is used under Creative Commons Attribution 4.0, subject to the DEWR copyright exclusions. ServiceCite does not reuse department branding or source images.

The public Workforce Australia Services sample Deed has a document-specific reuse notice. ServiceCite records its official location, effective date and observed file checksum, but does not host, transform or search the Deed text. Providers must rely on their executed Deed, Work Orders and variations.

Program profiles are ServiceCite summaries. They name and link to official sources published by DSS, the Department of Employment and Workplace Relations, the National Indigenous Australians Agency and the Department of Home Affairs. Profiles do not reproduce those programs' operating documents. A source-specific copyright notice takes precedence over an agency's general website terms.

DSS copyright DEWR copyright NIAA copyright Home Affairs copyright

Accessibility

ServiceCite targets WCAG 2.2 Level AA, keyboard operation, 320-pixel reflow, visible focus and readable source metadata. Automated checks support but do not replace manual accessibility review.

WCAG 2.2 standard