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Workforce Australia
Part A: Universal Guidelines5 chapters
Chapter 1. Operational Requirements
- 1.1. Chapter Overview
- 1.2. Workforce Australia Branding
- 1.3. Recipient Created Tax Invoices
- 1.4. Fraud and Corruption Training
- 1.5. Dispute Resolution
- 1.6. Commonwealth Child Safety Framework (CCSF)
- 1.7. Minimum Site Requirements
- 1.8. Media Enquiries
- 1.9. Business Continuity Requirements
- 1.10. Face-to-face Service Delivery
Chapter 2. Records Management Instructions
Chapter 3. Privacy
- 3.1. Chapter Overview
- 3.2. The Australian Privacy Principles
- 3.3. APP 3: Collection of solicited personal information
- 3.4. APP 4: Dealing with unsolicited personal information
- 3.5. APP 5: Notification of the collection of personal information
- 3.6. APP 6: Use and Disclosure of personal information
- 3.7. APP 7: Direct marketing
- 3.8. APP 9: Adoption, use or disclosure of government related identifiers
- 3.9. APPs 12 and 13: Access to and correction of personal information
- 3.10. Use and disclosure of Protected Information
- 3.11. Privacy Incidents and the Notifiable Data Breaches Scheme
- 3.12. Privacy complaints
- 3.13. Referring individuals to the Department in relation to privacy matters
- 3.14. Awareness and Training Expectations
Chapter 4. External Systems Assurance Framework (ESAF)
- 4.1. Chapter Overview
- 4.2. External Systems Assurance Framework
- 4.3. Right Fit for Risk approach
- 4.4. Guidelines for accreditation and maintenance of accreditation
- 4.5. Provider classification for accreditation
- 4.6. Milestones for completing the accreditation process
- 4.7. Submission deliverables
- 4.8. Accreditation maintenance
- 4.9. Core expectations of Providers under the RFFR
- 4.10. General requirements
- 4.11. Use of Artificial Intelligence in delivering employment services
Chapter 5. Servicing Participants with Challenging Behaviours
Workforce Australia ServicesPart B · 34 chapters
Chapter 1. Eligibility and Referral
Chapter 2. Commencements, Transfers, Suspensions and Exits
Chapter 3. Direct Registration
Chapter 4. Job Seeker Assessments
Chapter 5. Provider Payments and Vacancies
Chapter 5A. WorkFoundations
- 5A.1. Chapter Overview
- 5A.2. Objectives of WorkFoundations
- 5A.3. Outcomes of WorkFoundations
- 5A.4. Program Duration and Structure
- 5A.5. Employer Responsibilities for Ongoing Employment
- 5A.6. Role of Workforce Australia Services Providers
- 5A.7. WorkFoundations Participant Handbook
- 5A.8. Employment Agreement
- 5A.9. Mutual Obligation Requirements
- 5A.10. Compulsory Appointments
- 5A.11. Targeted Compliance Framework
- 5A.12. Funded assistance during WorkFoundations Placement
- 5A.13. Supporting Participants with Income Reporting
- 5A.14. Providing support to a Participant in a WorkFoundations Placement
- 5A.15. Monitoring Participant participation
- 5A.16. Challenging Behaviours
- 5A.17. Ending the WorkFoundations Placement prior to Completion Date
- 5A.18. Preparing for Placement Completion and Transition
- 5A.19. Provider Progress Payments during the WorkFoundations Placement
- 5A.20. Transitioning from Placement completion to ongoing employment
- 5A.21. Post-Placement Support
- 5A.22. Provider Payments for subsequent vacancies
- 5A.23. Aggregator Models
- 5A.24. WorkFoundations performance
- 5A.25. Assurance activities, feedback and evaluations
- 5A.26. Managing Work Health and Safety
Chapter 6. Employment Fund
Chapter 7. Wage Subsidies
Chapter 7A. Real Jobs, Real Wages Pilot
- 7A.1. Chapter Overview
- 7A.2. Real Jobs, Real Wages Pilot
- 7A.3. Employer Eligibility
- 7A.4. Department brokering of RJRW opportunities with Employers
- 7A.5. Participant eligibility
- 7A.6. Provider vacancy creation
- 7A.7. Participation in RJRW and Mutual Obligations, Points Based Activation System and Targeted Compliance Framework
- 7A.8. RJRW financial support for Employers and requirements for Providers
- 7A.9. Negotiating the terms of the RJRW Wage Subsidy
- 7A.10. RJRW Wage Subsidy Agreement Requirements
- 7A.11. Payments to Wage Subsidy Employers
- 7A.12. Post placement support
- 7A.13. Provider Outcome payments
- 7A.14. Engagement with continuous feedback and evaluation process
Chapter 8. Disability Support Pension Recipients (Compulsory Participation Requirements)
Chapter 9. Pre-Release Prisoner initiative
Chapter 10. Retrenched Workers
Chapter 11. Job Plan and Mutual Obligation Requirements
Chapter 12. Targeted Compliance Framework and Mutual Obligation Failures
Chapter 13. Activity Management
- 13.1. Chapter Overview
- 13.2. Identifying suitable Activities for Participants
- 13.3. Arranging Activities
- 13.4. Collaboration with other providers and community organisations
- 13.5. Engaging with Host Organisations
- 13.6. Referrals and Commencement of an Activity
- 13.7. Managing participation in an Activity
- 13.8. Completion of Activities
- 13.9. Managing work health and safety for Activities
- 13.10. Supervision requirements
- 13.11. Managing Activity-related Incidents
Chapter 14. Employability Skills Training
Chapter 15. Career Transition Assistance
Chapter 18. Observational Work Experience
Chapter 19. Self-Employment Assistance
Chapter 20. Work for the Dole
- 20.1. Chapter Overview
- 20.2. Background
- 20.3. Role of Providers
- 20.4. Eligibility
- 20.5. Arranging activities
- 20.6. Provision of Skills Development and Training
- 20.7. Managing work health and safety and incidents
- 20.8. Managing/Monitoring activities
- 20.9. Participant Completion of Activities
- 20.10. Work for the Dole Payments
- 20.11. Progress Payments
Chapter 21. Voluntary Work
- 21.1. Chapter Overview
- 21.2. Benefits of Voluntary Work Placements
- 21.3. Role of Providers
- 21.4. Eligibility
- 21.5. Arranging Placements
- 21.6. Work Health and Safety
- 21.7. Managing Provider Sourced Voluntary Work Placements
- 21.8. Monitoring the Provider Sourced Voluntary Work Placement
- 21.9. Participant Completion of Placement
- 21.10. Progress Payments
Chapter 22. Local Jobs Program
Chapter 23. Workforce Specialists
Chapter 24. Launch into Work
Chapter 25. Education and training
Chapter 26. Skills for Education and Employment
Chapter 27. Adult Migrant English Program
Chapter 28. Other Activities
Chapter 29. Provider Performance Framework
Chapter 30. Quality Assurance Framework
- 30.1. Chapter Overview
- 30.2. QAF Certification
- 30.3. The Quality Standards
- 30.4. Quality Principles
- 30.5. Quality Principles Initial Certification and Recertification Audits
- 30.6. Initial and Recertification Audit Non-conformances
- 30.7. Surveillance Audits
- 30.8. Failure to obtain QAF Initial Certification
- 30.9. Suspension of QAF Certification
Chapter 31. Licence Administration
Chapter 32. Capacity Building Fund
Self-Employment AssistancePart B · 13 chapters
Chapter 1. Referrals, Eligibility and Onboarding
Chapter 2. Stakeholder Engagement and Promotion
Chapter 3. Exploring Self-Employment Workshops
Chapter 4. Small Business Training
Chapter 5. Business Plans
Chapter 6. Business Advice Sessions and Business Health Checks
Chapter 7. Commencing Small Business Coaching
Chapter 8. Supporting Participants in Small Business Coaching
Chapter 9. Monitoring Participants in Small Business Coaching
Chapter 10. Agreement Breaches, Suspensions and Terminations
Chapter 11. Performance Framework
Chapter 12. Payments
Chapter 13. Incident Management
Transition to WorkPart B · 26 chapters
Chapter 1. Eligibility, Referral and Commencement
Chapter 2. Job Seeker Assessments
Chapter 3. Period of Service, Suspensions, Transfers and Exits
Chapter 4. Employer and Participant Servicing
Chapter 5. Participant Requirements
Chapter 6. Complementary and Excluded Programs
Chapter 7. Job Plan
Chapter 8. Vacancies and Outcomes
Chapter 8A. WorkFoundations
- 8A.1. Chapter Overview
- 8A.2. Objectives of WorkFoundations
- 8A.3. Outcomes of WorkFoundations
- 8A.4. Program Duration and Structure
- 8A.5. Employer Responsibilities for Ongoing Employment
- 8A.6. Role of Transition to Work Providers
- 8A.7. WorkFoundations Participant Handbook
- 8A.8. Employment Agreement
- 8A.9. Mutual Obligation Requirements (only where applicable)
- 8A.10. Compulsory Appointments
- 8A.11. Funded assistance during WorkFoundations Placement
- 8A.12. Supporting Participants with Income Reporting
- 8A.13. Providing support to a Participant in a WorkFoundations Placement
- 8A.14. Monitoring Participant participation
- 8A.15. Challenging Behaviours
- 8A.16. Ending the WorkFoundations Placement prior to Completion Date
- 8A.17. Preparing for Placement Completion and Transition
- 8A.18. Provider Progress payments during the WorkFoundations Placement
- 8A.19. Transitioning from Placement completion to ongoing employment
- 8A.20. Post-Placement Support
- 8A.21. Aggregator Models
- 8A.22. WorkFoundations Performance
- 8A.23. Assurance Activities, Feedback and Evaluations
- 8A.24. Managing Work Health and Safety
Chapter 9. Wage Subsidies
Chapter 10. Relocation Assistance
Chapter 11. Provider Payments
Chapter 12. Youth Advisory Sessions
- 12.1. Chapter Overview
- 12.2. What are Youth Advisory Sessions?
- 12.3. Eligibility
- 12.4. Creating and booking Session timeslots
- 12.5. Delivery of Sessions
- 12.6. Cancelling a Session
- 12.7. Marking attendance
- 12.8. Provider payments for Sessions
- 12.9. Points Based Activation System
- 12.10. Quality review of Sessions
Chapter 13. Activity Management
- 13.1. Chapter Overview
- 13.2. Identifying suitable Activities for Participants
- 13.3. Arranging Activities
- 13.4. Collaboration with other Providers and community organisations
- 13.5. Engaging with Host Organisations
- 13.6. Referrals and Commencement of an Activity
- 13.7. Managing participation in an Activity
- 13.8. Completion of Activities
- 13.9. Managing work health and safety for Activities
- 13.10. Supervision requirements
- 13.11. Managing Activity-related Incidents
Chapter 14. Adult Migrant English Program
Chapter 15. Employability Skills Training
Chapter 16. Launch into Work
Chapter 17. Local Jobs Program
Chapter 19. Non-Government Programs
Chapter 20. Observational Work Experience
Chapter 22. Skills for Education and Employment (SEE)
Chapter 23. Voluntary Work
Chapter 24. Workforce Specialists
Chapter 25. Performance
Career Transition AssistancePart B · 5 chapters
Chapter 1. Career Transition Assistance
Chapter 3. WHS, Supervision and Incidents
Chapter 4. Service Offer Commitments
Chapter 5. Performance
Employability Skills TrainingPart B · 5 chapters
Chapter 1. Employability Skills Training
Chapter 3. WHS, Supervision and Incidents
Chapter 4. Service Delivery Plans and Service Offer Commitments
Chapter 5. Performance
Inclusive Employment Australia
Part A: Administrative Requirements7 chapters
1. Operational Requirements
2. Provider Capability and Capacity
3. Provider Servicing Standards
4. Provider Performance Framework
5. Record Management Instructions
6. Privacy
- 6.1 Chapter Overview
- 6.2 Where to find your obligations
- 6.3 APP 3 and 5: Collection of solicited personal information
- 6.4 APP 4: Dealing with unsolicited personal information
- 6.5 APP 6: Use and Disclosure of personal information
- 6.6 APP 7: Direct marketing
- 6.7 APP 9: Adoption, use or disclosure of government related identifiers
- 6.8 APPs 12 and 13: Access to and correction of personal information
- 6.9 Use and disclosure of Protected Information
- 6.10 Privacy Incidents and the Notifiable Data Breaches Scheme
- 6.11 Privacy Complaints
- 6.12 Referring individuals to the Department in relation to privacy matters
- 6.13 Awareness and Training Expectations
7. External Systems Assurance Framework
- 7.1 Chapter Overview
- 7.2 External Systems Assurance Framework
- 7.3 Right Fit For Risk approach
- 7.4 Accreditation and maintenance of accreditation
- 7.5 Provider classification for accreditation
- 7.6 Milestones for completing the accreditation process
- 7.7 Submission deliverables
- 7.8 Accreditation maintenance
- 7.9 Core expectations of Providers under the RFFR
- 7.10 General requirements
Part B: Servicing Requirements13 chapters
1. Eligibility, referrals and direct registration
2. Assessments
3. Commencements, transfers, suspensions and exits
4. Job Plans
5. Participation requirements
6. Pre-employment support
7. Activities
8. Wage subsidies
- 8.1 Chapter Overview
- 8.2 Eligibility
- 8.3 Wage Subsidy Levels and Participant Employment Benchmarks
- 8.4 Negotiating the Inclusive Employment Australia Wage Subsidy
- 8.5 Payments to Wage Subsidy Employers
- 8.6 Claims for Reimbursement
- 8.7 Managing Wage Subsidy Agreements for Wage Subsidy Participants
- 8.8 Record Keeping
9. Post-placement support
10. Ongoing support
- 10.1 Chapter Overview
- 10.2 Levels of Ongoing Support
- 10.3 Determining the need for Ongoing Support
- 10.4 Ongoing Support Assessments
- 10.5 Support to be provided to Participants
- 10.6 Participant Contact
- 10.7 When Ongoing Support can be provided
- 10.8 When Ongoing Support is not needed
- 10.9 Additional considerations for Ongoing Support (Work Assist) Participants
- 10.10 Support to be provided to Employers
11. Payments to providers
12. Compliance
- 12.1 Chapter Overview
- 12.2 Meaningful Engagement Requirement non-compliance and associated actions
- 12.3 Targeted Compliance Framework
- 12.4 Compliance actions - Mutual Obligation Failures
- 12.5 Compliance actions - Work Refusal Failures
- 12.6 Compliance actions - Unemployment Failures
- 12.7 DSP non-compliance and associated compliance actions
- 12.8 Record Keeping
13. Servicing participants with challenging behaviours
- 13.1 Chapter Overview
- 13.2 Recognising challenging behaviour
- 13.3 Managing a challenging behaviour Incident
- 13.4 Reporting Incidents of challenging behaviours
- 13.5 Post-Incident contact
- 13.6 Key steps before applying a Managed Service Plan
- 13.7 Creating a Managed Service Plan
- 13.8 Servicing Participants with a Managed Service Plan
- 13.9 Additional considerations for transfers
- 13.10 Record Keeping
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