Current program
Inclusive Employment Australia
Search Guidelines Parts A and B: administration and servicing requirements, across 22 pages. Other public IEA resources are linked below.
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Find a topic, phrase or numbered section across Parts A and B.
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Parts A and B searchable 29 additional files registered Source set retrieved 30 July 2026 Provider portal content not included
Part A · Administrative requirements
Read Part AVersion 1.1 · effective 21 November 2025
1. Operational RequirementsBranding, sites, fraud responsibilities, disputes and media enquiries.2. Provider Capability and CapacityStaffing, mandatory training, business continuity and the Capacity Building Fund.3. Provider Servicing StandardsService standards, child safety, feedback and complaints.4. Provider Performance FrameworkPerformance monitoring, assessment and improvement.5. Record Management InstructionsDocumentary evidence, storage, transfer, retention and destruction of records.6. PrivacyConsent, personal information, privacy incidents and complaints.7. External Systems Assurance FrameworkProvider systems, Right Fit For Risk accreditation and information security.
Part B · Servicing requirements
Browse document orderEligibilityCheck entry pathways and evidenceAssessmentsJob Seeker Snapshot and assessment pathwaysStarting servicesCommencements and initial engagementJob PlansPlan types and provider obligationsParticipant engagementRequirements and meaningful engagementService deliveryPre-employment contacts and supportActivitiesReferrals, risk, insurance and work health and safetyWage subsidiesAgreements, claims and evidencePost-placementSupport and outcomes after placementOngoing supportLevels, assessments and reviewsTransfers and exitsTransfers, suspensions and exitsProvider paymentsFees, outcome payments and claimsComplianceFailures, re-engagement and capabilityParticipant safetyIncident response, managed servicing and relationship-failure transfers
Core public IEA documents
View all 31 sources| Official document | Version or period | ServiceCite coverage |
|---|---|---|
| Guidelines Part B: Servicing Requirements | 1.1 | Structured and searchable |
| Guidelines Part A | 1.1 | Structured and searchable |
| Inclusive Employment Australia Deed | 2025–2030 | Source record and official link |
| Code of Conduct | No version stated in source | Source record and official link |
| IEA Service Guarantee | No version stated in source | Source record and official link |
| Your Service Guarantee (Easy Read) | No version stated in source | Source record and official link |
Guidelines Part B: Servicing Requirements
- Version or period
- 1.1
- ServiceCite coverage
- Structured and searchable
Guidelines Part A
- Version or period
- 1.1
- ServiceCite coverage
- Structured and searchable
Inclusive Employment Australia Deed
- Version or period
- 2025–2030
- ServiceCite coverage
- Source record and official link
Code of Conduct
- Version or period
- No version stated in source
- ServiceCite coverage
- Source record and official link
IEA Service Guarantee
- Version or period
- No version stated in source
- ServiceCite coverage
- Source record and official link
Your Service Guarantee (Easy Read)
- Version or period
- No version stated in source
- ServiceCite coverage
- Source record and official link
What this reference does not include
DSS directs authorised providers to the Workforce Australia Provider Portal for additional current operational information. ServiceCite does not access or reproduce portal-only material.
Read the coverage statement