Current program
Inclusive Employment Australia
Search Guidelines Parts A and B: administration and servicing requirements, across 22 pages. Other public IEA resources are linked below.
Search IEA guidelines
Find a topic, phrase or numbered section across Parts A and B.
Use policy terms only. Do not enter participant, employer, staff, commercially sensitive or case information.
Parts A and B searchable 29 additional files registered Source set retrieved 30 July 2026 Provider portal content not included
Part A · Administrative requirements
Read Part AVersion 1.1 · effective 21 November 2025
1. Operational RequirementsBranding, sites, fraud responsibilities, disputes and media enquiries. 2. Provider Capability and CapacityStaffing, mandatory training, business continuity and the Capacity Building Fund. 3. Provider Servicing StandardsService standards, child safety, feedback and complaints. 4. Provider Performance FrameworkPerformance monitoring, assessment and improvement. 5. Record Management InstructionsDocumentary evidence, storage, transfer, retention and destruction of records. 6. PrivacyConsent, personal information, privacy incidents and complaints. 7. External Systems Assurance FrameworkProvider systems, Right Fit For Risk accreditation and information security.
Part B · Servicing requirements
Browse document order EligibilityCheck entry pathways and evidence AssessmentsJob Seeker Snapshot and assessment pathways Starting servicesCommencements and initial engagement Job PlansPlan types and provider obligations Participant engagementRequirements and meaningful engagement Service deliveryPre-employment contacts and support ActivitiesReferrals, risk, insurance and work health and safety Wage subsidiesAgreements, claims and evidence Post-placementSupport and outcomes after placement Ongoing supportLevels, assessments and reviews Transfers and exitsTransfers, suspensions and exits Provider paymentsFees, outcome payments and claims ComplianceFailures, re-engagement and capability Participant safetyIncident response, managed servicing and relationship-failure transfers
Core public IEA documents
View all 31 sources| Official document | Version or period | ServiceCite coverage |
|---|---|---|
| Guidelines Part B: Servicing Requirements | 1.1 | Structured and searchable |
| Guidelines Part A | 1.1 | Structured and searchable |
| Inclusive Employment Australia Deed | 2025–2030 | Source record and official link |
| Code of Conduct | No version stated in source | Source record and official link |
| IEA Service Guarantee | No version stated in source | Source record and official link |
| Your Service Guarantee (Easy Read) | No version stated in source | Source record and official link |
What this reference does not include
DSS directs authorised providers to the Workforce Australia Provider Portal for additional current operational information. ServiceCite does not access or reproduce portal-only material.
Read the coverage statement