Frontline delivery
Find the exact numbered section behind an operational question.Search a policy term, read the surrounding text, then copy the section citation.
Operational use
Use ServiceCite with your team
Start with the right program and role. Where structured guidance is available, find the exact provision, confirm its status and version, then share the citation with the official source attached.
Jobs to be done
One source, different team needs
Team leaders
Share one provision with its version and official source attached.Use the copied citation in Teams, a work instruction or a coaching note.
Quality and assurance
Trace an internal control or finding to official publisher wording.Record the section, effective date and source retrieval date. Make the assessment separately.
Learning and policy
Build reading lists and change briefs around stable section numbers.Link to the provision, identify the source version and revisit it when a reviewed update is published.
Recommended workflow
From question to traceable answer
- 1Choose the program
Confirm the program, your role and what ServiceCite covers. Select IEA or Workforce Australia Services in the search scope.
- 2Read the provision
Open the numbered section and read enough surrounding text to understand its limits.
- 3Copy the citation
Use “Cite §” beside a numbered heading to copy its version, date, source and exact link.
- 4Check before acting
Open the official publication record and check the applicable Deed, variations, Work Order and any required Provider Portal instruction.
Shared language
What the status labels mean
- Current program
- The program used for current delivery. It does not guarantee every captured file is the newest file.
- Former program
- A program replaced by a later program. Its material may still matter for historical or transition work.
- Reform underway
- The program remains current while the responsible agency designs or implements a future change.
- Structured and searchable
- Source wording has been organised into reference pages and is included in ServiceCite search.
- Official links reviewed
- ServiceCite provides a checked public profile and official links, but the source text is not searchable here.
- Public profile only
- ServiceCite records public context and boundaries, not a complete provider operating framework.
- Effective
- The date stated by the official publisher for that policy version.
- Source retrieved
- When ServiceCite downloaded the recorded copy from its official public location.
- Recorded copy
- A copy whose file integrity and checksum were checked. This alone does not prove ongoing currency.
- Register only
- An official file is recorded and linked, but its contents are not structured or searched.