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Chapter 5. Performance
Department wording for Chapter 5, Performance, from Part B: Employability Skills Training version 2.11.
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Workforce Australia Guidelines, Part B: Employability Skills Training
Australian Government Department of Employment and Workplace Relations
- Recorded version
- 2.11
- Effective
- 1 July 2026
- Publication location checked
- 29 September 2026
Independent web copy · not a Department publication. The recorded check is not a live check for newer Guidelines.
Check the official document and the applicable Deed, Work Orders, variations and Provider Portal instructions before acting.
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Source material: © Commonwealth of Australia. Australian Government Department of Employment and Workplace Relations, Workforce Australia Guidelines, Part B: Employability Skills Training, version 2.11, published 3 June 2026. Used under the Creative Commons Attribution 4.0 International licence, subject to the exclusions in the DEWR copyright notice.
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Source: Australian Government Department of Employment and Workplace Relations, Workforce Australia Guidelines, Part B: Employability Skills Training, version 2.11, published 3 June 2026. © Commonwealth of Australia. Used under CC BY 4.0 (creativecommons.org/licenses/by/4.0/), subject to the DEWR copyright exclusions. Official publication record: https://www.dewr.gov.au/workforce-australia/resources/workforce-australia-guidelines-part-b-employability-skills-training. Recorded Word file: https://www.dewr.gov.au/download/13952/workforce-australia-guidelines-part-b-employability-skills-training/43269/workforce-australia-guidelines-part-b-employability-skills-training/DOCX. ServiceCite reformatted the Word document for web navigation and search; this is not an official DEWR publication. These Guidelines are not stand-alone: providers must use their executed Deed, Work Orders and variations. Provider Portal material is excluded.
Supporting Documents for this Chapter:
- Performance Framework
5.1. Chapter Overview
This Chapter sets out the performance modules and measures that Providers are assessed against, and the self-assessment report requirements.
The Department assesses Provider performance at the times specified in the Performance Framework (sign-in required) and at such other times as the Department determines.
5.2. Performance Modules and Measures
The Department monitors and assesses Provider performance against 3 modules:
-
Efficiency of service
-
Quality of service
-
Deed compliance and contract management.
Performance is assessed using administrative data from the Department’s IT Systems, feedback from stakeholders including Participants, Employers, and Referring Providers, evidence from the Provider in the self-assessment report, and through ongoing contract management and assurance activities.
If the Department determines at any time that a Provider's performance is less than satisfactory, the Provider may be subject to performance management. This could include issuing a Performance Improvement Plan (PIP) or taking other corrective actions the Department is authorised to take under the Deed.
Providers must implement agreed actions promptly and appropriately to address identified performance issues. The Department will then review any performance management measures, including a PIP, to determine whether the required improvements have been achieved.
As more administrative data becomes available and program norms under the contract are established, additional performance measures may be defined.
The Performance Framework (sign-in required) provides more detailed information on the performance measures.
(Deed Reference(s): Clauses 5.1, 28)
5.3. Self-Assessment Report
The self-assessment report seeks information from Providers about how they have engaged stakeholders, including Participants, Employers, and Referring Providers, and used their feedback to tailor and improve the delivery of Services. It is also an opportunity for Providers to demonstrate how they are meeting the Service Offer Commitments.
Providers must complete and submit to the Department, in accordance with the Key Contacts Protocol, a self-assessment report after the end of each Performance Period and/or at such other times as the Department determines.
The Department will provide relevant performance data and information to each Provider after the end of each Performance Period. The data and information will support Providers to complete their self-assessment report and to submit it within the required timeframe.
The use of the Self-Assessment Report Template is mandatory.
- Documentary evidence — Providers must retain the completed self-assessment report.
(Deed Reference(s): Clauses 5.1, 28, 88.3)