Chapter 11. Provider Payments

This Chapter provides information on the range of Payments that TtW Providers can receive. There are a number of payment types available to TtW Providers to incentivise personalised support and achieve Outcomes for disengaged and disadvantaged young people:

• Upfront Payments

• Outcome Payments

• Youth Advisory Session Provider Payments

• Relocation Assistance.

Refer to Part A Guidelines: Operational Requirements Chaptersign-in required (sign-in required) for information relating to recipient created tax invoices.

(Deed Reference(s): Clauses 136, 137, 138, 139, 140, 141)

An Upfront Payment of $1,609.48 (GST inclusive) will be paid to a Provider for each funded Place they are allocated each Financial Quarter under the Deed. Upfront Payments are paid at the Deed Commencement Date and at the start of each Financial Quarter for the Term of the Deed.

Providers are expected to use Upfront Payments to fund services or activities and purchase equipment that will support a Participant to overcome or sufficiently manage their Vocational and Non-vocational barriers, participate in education, increase work readiness, and gain employment.

The Department will review and adjust Place allocations based on the Commenced Caseload periodically throughout the life of the Deed.

Where a Provider is allocated an additional Place, the Upfront Payment will be paid from the start date of the additional Place. If the additional Place start date is part way through a Financial Quarter, the Upfront Payment will be paid on a pro-rata basis in accordance with the calculations set out in the Deed.

If the number of funded Places is modified, a Provider will be paid Upfront Payments for the revised Places from the start of the next Financial Quarter. See the Employer and Participant Servicing Chapter for further information on Funded Places.

(Deed Reference(s): Clause 88.2, 136, Annexure B2 - Payments)

The use of funded Places by Providers will be monitored regularly with a quarterly review undertaken at the start of each Financial Quarter. The Department will review the number of Places allocated to the Provider for each Employment Region and vary that number as required to reflect changes in labour market demands.

The review helps to determine whether a Provider’s level of servicing is commensurate with their funded Places and whether a Provider is meeting the expectation that average utilisation of funded Places is at least 90 per cent over each year (excluding the initial Commencement stage for each service).

Providers will be notified in writing of the outcomes of the quarterly review through a Places review letter and Deed Notice.

Action may be taken outside of the quarterly review process where significant variations in utilisation are identified and verified between Performance Assessments.

(Deed Reference(s): clauses 88.2, 88.3, 136, Annexure B2 - Payments - Table 1)

Outcome Payments of $4,251.60 (GST inclusive) are available to encourage and reward Providers when their Participants achieve Employment and Education Outcomes. Outcome Payments can be claimed for the following Outcome types:

• 12 Week Employment Outcome

• Education Outcome (Participation or Attainment/Completion)

• 12 Week Hybrid Outcome

• 26 Week Employment Sustainability Outcome

• 26 Week Hybrid Sustainability Outcome.

Outcome Payments can be claimed for a Participant who is or was on the Provider’s Caseload and who has satisfied the requirements of the Outcome type in the Guidelines and the Deed. Refer to Vacancies and Outcomes Chapter for Outcome requirements.

• Documentary evidence — To claim an Outcome Payment, all relevant Documentary Evidence must be entered into the Department’s IT Systems.

(Deed Reference(s): Chapter B6, Annexure B1 – Outcomes, Table 1 – Outcome Requirements, Annexure B2 - Payments)

The following Youth Advisory Session Provider Payments can be claimed by the Provider in accordance with the Youth Advisory Sessions requirements outlined in the Guidelines and the Deed:

• $125 (GST inclusive) for each Session delivered

• $62.50 (GST inclusive) for Sessions cancelled by Participants without a sufficient reason.

The Payment recognises a Provider’s efforts in arranging and delivering Youth Advisory Sessions. To claim a Youth Advisory Session Provider Payment for an Online Full Service Participant, all relevant information and evidence must be entered into the Department’s IT Systems.

To claim a Youth Advisory Session Provider Payment for an Online Base Service Participant, the Provider must fill in a manual claim spreadsheet, which can be located on the Provider Portal, and send it to their Provider Lead.

Refer to Youth Advisory Sessions Chapter for further information.

(Deed Reference(s): Clause 140, Chapter B3.4, Annexure B2 - Payments)

Reimbursement for Relocation Assistance can be claimed for Payments made to, or on behalf of, a Participant eligible for Relocation Assistance as outlined in the Guidelines and the Deed. See Relocation Assistance Chapter for further information.

To claim reimbursement for Relocation Assistance, all relevant information and evidence must be entered into the Department’s IT System.

(Deed Reference(s): Clause 134, Chapter B5)