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Chapter 12. Payments
Department wording for Chapter 12, Payments, from Part B: Self-Employment Assistance version 1.12.
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Workforce Australia Guidelines, Part B: Self-Employment Assistance
Australian Government Department of Employment and Workplace Relations
- Recorded version
- 1.12
- Effective
- 1 November 2025
- Publication location checked
- 28 September 2026
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Source material: © Commonwealth of Australia. Australian Government Department of Employment and Workplace Relations, Workforce Australia Guidelines, Part B: Self-Employment Assistance, version 1.12, published 8 October 2025. Used under the Creative Commons Attribution 4.0 International licence, subject to the exclusions in the DEWR copyright notice.
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Source: Australian Government Department of Employment and Workplace Relations, Workforce Australia Guidelines, Part B: Self-Employment Assistance, version 1.12, published 8 October 2025. © Commonwealth of Australia. Used under CC BY 4.0 (creativecommons.org/licenses/by/4.0/), subject to the DEWR copyright exclusions. Official publication record: https://www.dewr.gov.au/workforce-australia/resources/workforce-australia-guidelines-part-b-selfemployment-assistance. Recorded Word file: https://www.dewr.gov.au/download/13954/workforce-australia-guidelines-part-b-self-employment-assistance/39523/workforce-australia-guidelines-part-b-self-employment-assistance/DOCX. ServiceCite reformatted the Word document for web navigation and search; this is not an official DEWR publication. These Guidelines are not stand-alone: providers must use their executed Deed, Work Orders and variations. Provider Portal material is excluded. Four KPI formulas printed as images are described in ServiceCite notes quoting the Department’s alternative text; use the linked official PDF.
12.1. Chapter Overview
The Self-Employment Assistance Payment structure has been designed to allow Self-Employment Assistance Providers to deliver targeted and relevant Services to each Participant, with Payments reflecting the services being delivered to the Participant.
This Chapter outlines the requirements that must be met for the Provider to receive Payments for delivering the Services.
Note: All Provider payment amounts in this Guideline are inclusive of GST.
12.2. Activity-based Payments
12.2.1. Payments for commencing an activity
The following Payment types will be payable when eligible Participants commence the relevant activity and Payment requirements are met in accordance with the Deed and Guidelines:
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Workshop Fee ($700)
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Training Fee ($1,320), and
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Small Business Coaching Fee ($2,430).
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System step — Placing a Participant in a relevant activity in the Department’s IT Systems will, where appropriate, trigger payment of the relevant Fee and use an appropriate Place (where applicable).
(Deed Reference(s): Clauses 95.1, 96.1 and 98.1)
12.2.2. Payments for completing an activity
The following Payment types will be payable when eligible Participants successfully complete the relevant Service and Payment requirements are met in accordance with the Deed and Guidelines:
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Business Advice Fee ($165)
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Business Health Check Fee ($330)
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Business Plan Fee ($495), and
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Certificate Completion Fee ($1,430).
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System step — Once a Business Advice Session or Business Health Check activity placement is ended with exit reason ‘Successful Completion of Activity’ in the Department’s IT Systems this will, where appropriate, trigger payment of the Business Advice Fee.
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System step — The Provider must record the outcome and date of a decision to approve a Business Plan in the Department’s IT Systems. The approved Business Plan in the Department’s IT Systems will, where appropriate, trigger payment of the Business Plan Fee.
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System step — A Certificate Completion Fee will be payable once the Provider has entered an outcome of ‘Successful Completion of Activity’ for a relevant qualification in the Department’s IT Systems.
(Deed Reference(s): Clauses 103.1, 102.1, 101.1 and 97.1)
12.3. Business Progress Fees
Business Progress Fees ($985 each) are payable to the Provider when an eligible Participant on their Caseload has accessed Small Business Coaching for 4, 8 or 12 months and Payment requirements are met in accordance with the Deed and Guidelines. These periods do not include durations where the Participant was suspended from accessing Business Mentoring under their Small Business Coaching Agreement. This means that except for suspension type ‘Failed External Income Test’ (FINT), the date on which a Participant’s Business Progress Fees will be payable will be delayed by duration of the relevant suspension.
Where a Participant transfers Self-Employment Assistance Providers while accessing Small Business Coaching, the gaining provider will be eligible for any payable Business Progress Fees that arise from the date of the transfer.
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System step — The Department’s IT Systems will automatically pay the Provider a Business Progress Fee for each eligible Participant on their Caseload who has accessed Small Business Coaching for 4 and 8 months.
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System step — The Department’s IT Systems will automatically pay the Provider a Business Progress Fee for each eligible Participant who exits after successfully completing 12 months of Small Business Coaching.
(Deed Reference(s): Clause 99)
12.4. Annual Service Fees
The Annual Service Fee ($20,000) supports the Provider’s promotion of Self-Employment Assistance and encouragement of self-employment throughout its Employment Regions and/or Locations (as appropriate). The Provider will receive an Annual Service Fee for each of its Employment Regions in July of each Financial Year, and it must be used to deliver the Provider’s obligations as specified in the Stakeholder Engagement and Promotion Chapter.
The Provider will report on the activities delivered using the Annual Service Fee through the submission of Stakeholder Engagement Report approximately 12 months following the payment of the relevant Fee. For more information about the timing and detail of these reports, refer to Stakeholder Engagement Reports.
Following a review of the Provider’s Stakeholder Engagement Report, the Department will consider whether the Provider has achieved value for money for the activities delivered under the relevant Annual Service Fee. In considering whether the Provider has achieved value for money, the Department may examine the services delivered by other Self-Employment Assistance Providers.
If the Department considers that the Provider has failed to achieve value for money, the Provider will be Notified of this determination, and part or all the relevant Annual Service Fee may be recovered from the Provider as a debt.
(Deed Reference(s): Clauses 19, 54.1(c), 54.2(i), 94)